Determining Your Specific Needs
It all begins with your request for service in which our engineers get to work using our proven root cause analysis system to problem-solving.
Every plan is tailored to each client starting with a service call to determine specific needs such as improve loss control, reduce property exposure, or develop written risk control programs and staff training plans.
Loss Frequency and Severity Analysis
Our process includes conducting a comprehensive claims analysis in which we detail loss specifics to support corrective actions. The loss analysis also includes a prediction on future claims.
Deliverables
The end product is a comprehensive plan specifically addressing client needs and claims trending which establishes priorities, accountabilities, and deliverables. A detailed stewardship report at the end of the plan period shows results.
SUCCESS STORY # 1 - "That's the way we've always done it"
Problem: We surveyed a food processing plant with high loss frequency and severity as production line workers were required to lift, carry, and open 20-pound cases of meat products nearly 560 times in a 10-hour shift. 52% of all plant losses occurred in a single area due to repetitive manual handling of finished cases. To compound the exposure, operations occurred in a 55-degree cooler. The firm's EM rate was 1.56 and losses for this single area were approaching $250,000 per year.
Solution: Working with the plant's leadership team, we determined automatic palletizing was the most cost-effective solution as staff rotation and reducing case weights were not feasible.
Deliverables: The exposure was eliminated from operations producing a 45% ROI, claims were reduced by 76%, and the EM rate dropped to 0.98 the following year.
SUCCESS STORY # 2 - "Out of sight, out of mind"
Problem: A commercial trucking firm was unaware drivers were operating their commercial fleet of 87 tractors unsafely and exposing the firm to significant loss and reputational harm. Our analysis revealed drivers were not conducting required inspections, driving unsafe tractors, speeding, and using handheld cell phones during operations. Rear-end collisions and sideswipes were the primary cause of loss and claims were approaching $750,000 annually.
Solution: Working with the parent corporation, a full-time fleet safety manager was hired in which we partnered with the firm providing a comprehensive fleet safety program, driver pre/post-trip inspections were automated with software technology, WIFI enabled cameras were installed inside and outside the cab, GPS was installed in all units to track of unsafe driving, and drivers were provided with weekly feedback on safe and unsafe driving behavior. We also provided on-site risk control training on the hazards of distracted driving.
Deliverables: Losses decreased by 42% in the first year of operations as drivers were receiving ongoing feedback driving feedback. Unsafe tractors were taken off the road and sent for repairs, drivers with safe driving records were provided incentives, drivers with infractions were provided coaching. Driver turnover decreased by 18% as the firm became well known for safe operations.
SUCCESS STORY # 3 - "We never saw that coming"
Problem: We conducted a common wind mitigation survey for an HOA operating a coastal high rise residential building at the beginning of hurricane season. Our survey revealed the property was between maintenance managers and there were significant roof issues, damaged EFIS cladding on the upper floors (as per our drone flights), water intrusion, and an inoperable sprinkler system that had not been serviced in 2 years. We were required to contact the underwriter advising of the deficiencies potentially warranting coverage cancellation.
Solution: Working with the HOA management team, we garnered CAPX commitment to replace the roof cover, remove and replace the EFIS cladding, and make the required repairs on the sprinkler system committing to ongoing service inspections. Using our commercial drone with thermographic imaging, we were able to locate water intrusion points for corrective actions.
Deliverables: The underwriter was satisfied with the HOA's hiring of a maintenance manager and the corrective action plan. A windstorm occurred in the same year in which the building properly protected and only experienced superficial damage. We also assisted the carrier with the development of their property survey forms which reduced survey costs by 46%.